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Shipping & Returns

Shipping Policies

**Christmas cut-off dates - Domestic-18th December 2024 / Australia-2nd December 2024 / Rest of the world-25th November 2024**

*PLEASE NOTE - NEW SHIPPING PRICING AS PER NZPOST FREIGHT CHARGES GOING UP* Shipping will be paid for by the buyer in the amount agreed upon by The Remarkable Sweet Shop Ltd. at the time of purchase. If an item is lost during shipping (domestically), the total cost of item, including shipping, will be refunded to the buyer by The Remarkable Sweet Shop Ltd. Shipping costs may increase if shipping internationally. If an item is damaged during shipping, The Remarkable Sweet Shop Ltd. will not be held responsible. International shipping of bottles or cans are not allowed. 

Shipping Charges

Within NZ:

All domestic orders are handled by CourierPost New Zealand. Please allow up to three days for processing of orders, an extra day for orders submitted on Saturday and Sunday, and an additional two business days for delivery of goods. Orders placed after 12:00pm NZST will begin being processed the next business day. Goods do not require a signature for delivery.

Outside NZ:

All International orders are shipped with NZ Post. Please allow up to three days for processing of orders, an extra day for orders submitted on Saturday and Sunday, and an additional three to ten business days for delivery of goods. Orders placed after 12:00pm NZST will begin being processed the next business day. Parcel tracking is NOT offered by NZ Post on International Shipping. 

Below is a list of countries we currently ship to:

If your country is not listed, please contact us via email (websales@rss.co.nz) 
Unfortunately, we are unable to ship our goods to the USA, Canada, Mexico and other North American Countries.

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We will accept return of merchandise domestically ONLY IF IN SALEABLE CONDITION and notification is within 2 days of receipt. We will Issue Credit to your bank account or Credit Card. If an item is unsatisfactory, a written explanation via e-mail is needed before the item may be considered for a refund. Refunds and exchanges are granted on a case-by-case basis. All inquiries can be submitted to websales@rss.co.nz. ***

We endeavour to send product overseas with ample shelf life to reduce the risk for our international customers. Please contact websales@rss.co.nz within 2 days of receipt of goods, with photos of product and BBF dates. Refunds are granted on a case-by-case basis.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.